bkok Privacy Policy

1 Introduction

bkok ("we", "us", "our") is committed to safeguarding the privacy and security of every player who uses the bkok platform at https://bkok.lat. This Privacy Policy sets out in clear terms how bkok collects, uses, stores, shares, and protects the personal data of its users in connection with the services offered on the platform, including cricket betting, live casino games, slots, and all other associated features.

This policy has been drafted in accordance with recognised data protection principles and reflects our genuine commitment to handling your personal information with care, transparency, and respect. We encourage you to read this document in full before using the bkok Service.

This Privacy Policy should be read alongside the bkok Terms & Conditions, which together form the complete agreement governing your use of the platform. In the event of any conflict between this policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2 Data We Collect

bkok collects personal data from you in the following categories, depending on how you interact with the platform:

2.1 Registration Data. When you create a bkok account, we collect information including your full name, date of birth, email address, mobile number, and a chosen username. This information is required to open and maintain your account and to verify that you meet the minimum age requirement of 18 years.

2.2 Identity Verification Data. To comply with applicable anti-money laundering and know-your-customer obligations, bkok may request copies of government-issued identification documents (such as a National ID card or passport), proof of address, and proof of payment method ownership. This data is handled with the strictest confidentiality.

2.3 Financial Data. When you make a deposit or request a withdrawal, bkok records details of the transaction including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction amount in BDT, and transaction timestamps. bkok does not store full card numbers or mobile banking PINs.

2.4 Usage and Behavioural Data. We automatically collect information about how you use the bkok platform, including pages visited, games played, bets placed, session duration, device type, browser type, operating system, and IP address. This data helps us improve platform performance and personalise your experience.

2.5 Communications Data. If you contact our support team by email or through the platform's messaging function, we retain records of those communications to resolve your query and improve our service quality.

3 How We Use Your Data

bkok uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and manage your bkok account, including authentication, password resets, and account verification.
• Payment Processing: To process deposits and withdrawals via your chosen payment method and to maintain accurate transaction records.
• Identity & Age Verification: To confirm that you are at least 18 years of age and to verify your identity in compliance with applicable regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited activities on the platform.
• Platform Improvement: To analyse usage patterns, identify technical issues, improve game performance, and develop new features that benefit bkok players.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance with account and payment matters.
• Regulatory Compliance: To satisfy legal, tax, and regulatory obligations applicable to the operation of the bkok platform.
• Responsible Gaming: To monitor gameplay patterns and intervene where there are indicators of problem gambling, including applying account-level responsible gaming tools.
• Service Communications: To send you important account-related notices, including changes to Terms & Conditions, security alerts, and transaction confirmations.

4 Legal Basis for Processing

bkok processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to deliver the Service you have contracted for — including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate Interests: Processing conducted for bkok's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where consent is required by applicable law as the basis for processing (for example, certain cookie categories), bkok will seek your explicit consent before processing begins. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

bkok does not sell, rent, or trade your personal data. We share personal data only in the following limited and necessary circumstances:

5.1 Payment Processors. Transaction data is shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to process your deposit or withdrawal. Each payment provider operates under its own privacy policy and data security standards.

5.2 Identity Verification Providers. Where third-party KYC services are used to assist in identity verification, the minimum necessary data is shared with such providers under strict data processing agreements.

5.3 Game Studio Providers. Certain gameplay data (such as game session identifiers) may be shared with licensed game studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming to enable game delivery and resolve technical disputes. No financial or identity data is shared with game studios.

5.4 Legal & Regulatory Authorities. bkok may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law, a valid legal order, or to protect the rights, property, or safety of bkok, its players, or the public.

5.5 Business Transfers. In the event of a merger, acquisition, or sale of substantially all assets of bkok, personal data held by bkok may be transferred to the relevant successor entity. You will be notified of any such transfer via the email address registered to your account.

6 Data Security

bkok employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the bkok platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Access Controls: Access to personal data within bkok's internal systems is restricted on a strict need-to-know basis. Staff who handle personal data are trained in data protection obligations and confidentiality requirements.
• Secure Storage: Personal data is stored on secured servers with appropriate access controls, firewalls, and intrusion detection systems in place.
• Password Security: Account passwords are stored in hashed form. bkok staff cannot view or retrieve your password. In the event you forget your password, a reset process is initiated rather than a retrieval.
• Incident Response: bkok maintains a data breach response procedure. In the event of a security incident that is likely to affect your rights, bkok will notify you and take appropriate remedial action without undue delay.

While bkok takes data security very seriously and implements robust measures, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and do not share your bkok login credentials with anyone.

7 Data Retention

bkok retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with bkok, and for a defined period after account closure as required by applicable regulations.
• Identity Verification Documents: Retained for the period required under applicable anti-money laundering legislation from the date of the last transaction or account closure.
• Transaction Records: Financial transaction data is retained for the period required under applicable tax and financial regulations.
• Support Communications: Retained for a reasonable period following resolution of the relevant matter, for quality assurance and dispute resolution purposes.
• Usage Data: Anonymised or aggregated usage data may be retained indefinitely for platform analytics purposes. Individually identifiable usage data is deleted or anonymised when it is no longer required.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

8 Cookies

bkok uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device by a website you visit. Cookies serve several important functions on the bkok platform:

• Essential Cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in during your visit. These cookies cannot be disabled without significantly affecting platform functionality.
• Performance Cookies: Used to collect anonymous data on how players use the platform — such as which pages are visited most frequently and where technical errors occur. This data helps bkok improve the platform experience.
• Functionality Cookies: Allow the platform to remember your preferences (such as preferred language or display settings) to personalise your experience.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You may control the use of non-essential cookies through your browser settings. Note that disabling certain cookies may affect the performance or availability of some platform features. bkok does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.

9 Your Rights

As a user of the bkok platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account username and a description of your request. We will respond within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data bkok holds about you and information about how it is being used.
• Right to Rectification: If any of the personal data bkok holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request that bkok delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations.
• Right to Restrict Processing: You have the right to request that bkok pause the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that bkok provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where bkok relies on legitimate interests as the legal basis, including profiling for responsible gaming purposes.

10 Children's Privacy

The bkok platform is strictly intended for individuals aged 18 years and above. bkok does not knowingly collect personal data from anyone under the age of 18. If bkok becomes aware that personal data has been collected from a minor, that account will be immediately suspended and the associated data deleted without undue delay.

If you are a parent or guardian and believe that a minor in your care has registered a bkok account, please contact us immediately at [email protected] so that appropriate action can be taken.

11 Third-Party Links

The bkok platform does not include links to third-party websites for advertising or referral purposes. However, payment providers and game studios whose services are integrated into the bkok platform operate independently and maintain their own privacy policies. bkok is not responsible for the data practices of these third parties. We encourage you to review the privacy policies of any third-party service providers whose services you use in connection with your bkok account.

12 Changes to This Policy

bkok reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, bkok will notify registered users via the email address on file or through an in-platform notification. The revised Privacy Policy will be effective from the date of publication on this page, as indicated by the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how bkok protects your data. Your continued use of the bkok platform following the publication of any amended Privacy Policy constitutes your acceptance of the changes.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to bkok's data practices, please contact our team using the details below:

• Email: [email protected]
• Response Time: We aim to respond to all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6).
• Language: English

When contacting us regarding a data rights request, please include your registered account username, the nature of your request, and any relevant details to help us respond efficiently. We may need to verify your identity before processing certain requests.